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The Hub Pen Company manufactures quality writing instruments for the promotional products industry. Serving a large number of distributors, Hub Pen specializes in custom engraved silk screen pens, precision laser engraved pens, planners, desk sets and other accessories. Their high-end pens are delivered in a 2-piece gift box, a white tuck end box or a black velvet pouch.


With more than 100 employees, the company prides itself of providing superior customer service, with 24-hour service on selected items. As Hub Pen saw its business grow substantially in the early ‘00s, it identified its entire ordering flow process as a bottleneck.